Shipping policy

We aim to process and ship all orders as efficiently as possible.

Processing time
Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Delivery time
Once your order has been dispatched, the estimated delivery time is 2–5 business days. Please note that delivery times are estimates and may vary depending on your location.

Shipping costs
Shipping costs are calculated at checkout and will be displayed before you complete your purchase.

Delays
We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

Incorrect address
It is the customer's responsibility to ensure that the shipping address provided is correct. We are not responsible for orders delivered to incorrect addresses provided at checkout.

Lost shipments
If your order has not arrived within a reasonable time, please contact us at info@velarisecosmetics.com and we will assist you in resolving the issue.